Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Normally we ship via Australia Post; however, currently due to delays with Australia Post we are shipping with Direct Freight Express for a quicker service. With shipping via courier service, tracking may be unavailable but feel free to contact our customer service team for further information.
Note that if you live in a remote area, have ordered bulky items or a combination of both we may contact you to advise if any extra delivery charges apply.
If you are having trouble with your postal address please contact us and we can process the order manually for you.